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GoCompare penalised again

In January 2008 GoCompare famously stopped ranking for their own brand name as well as keywords such as “car insurance”. According to Hitwise figures this resulted in an 87% traffic drop for certain phrases.

Yesterday Econsultancy reported that GoCompare has been penalised again on Google: 

It looks like insurance aggregator Gocompare.com may once again have been hit with a Google penalty, as it is currently not ranking on the search engine’s organic results for its own brand name.

A search on Google UK for ‘Gocompare‘ returns only third party sites on the first page, and you have to go all the way down to page six of the search engine to find the official site.

The ban comes just days after bloggers published details of “sneaky link building” tactics being employed by the insurance comparison website.

Unluckiest site ever?

I don’t know why GoCompare has been penalised this time but whatever the reason it seems very unfortunate. Loads of big sites are blatantly flouting Googles guidelines every day without any action being taken and for Google to penalise the same site not once but twice seems very harsh to me.

The big question now is whether Google will let GoCompare back again. They were lucky to have the penalty removed last time but I can’t imagine Google will give them a second chance.

What do you think?

BY Patrick Altoft AT 8:04am ON Thursday, 23 April 2009

Patrick Altoft is Director of Search at Branded3 and has worked in the SEO industry for over 10 years. With experience across some of the worlds largest brands as well as startup businesses Patrick is well known in the industry and speaks regularly at the major SEO conferences and events. Follow Patrick on Twitter or Google+

Comments

  • http://www.guardianforce.co.uk Craig Parker

    I am glad Google are actually looking at the “big people” who break the guidelines but think it will be very harsh if all they do is pick on these guys.

    If anything I would say the other blog outing them has caused this, Google have never liked it when they are shown to be “being played”, the really big question is that if all it takes to get a site penalised is a negative publicity post on an SEM blog and a bad link history then we can probably expect a few others to drop ^.^

  • http://www.dolphinpromotions.co.uk james

    Yeah that does seem a bit unfortunate for them. I didn’t bother to go through their links but they don’t have millions like some other domains in that niche (moneyexpert).
    I did notice they were using some slightly questionably techniques via this post: http://yossarian.co.uk/seo/gocompare-link-spamming-again/28
    But to be fair that sounds less spammy than most other companies

  • http://www.thelostagency.com david

    it shouldnt be a issue that google decides if they can return or not, if they fix the issue they should be allowed to appear in results.

    if they are using malware or nasty stuff fair enough, but business is business and they knew the risks….

  • http://twitter.com/Danger_Mouse DangerMouse

    I concur with the opinions expressed so far – I see no reason to penalise one brand over another – if bad practices are detectdthe penalties should be dished out across the board.

    Steve

  • Luke

    Jesus, Google are picking on one major site when lets face it, you cant get to the top of these ultra niches without paying for links.

  • http://www.bloommedia.co.uk stuartpturner

    Oh dear GoCompare, does anyone know which agency they use at the moment?

  • http://www.bloommedia.co.uk stuartpturner

    Scratch that – it’s early and I missed it in the post link above :P

  • http://wiep.net Wiep

    I haven’t checked out their backlink profile, so I can’t say if the post at Redcardinal caused the ban, but if it did, I’d find it very strange. The tactic that they’re using isn’t against the guidelines imo, it’s a bit grayish at most. They’re not offering money, and they aren’t (very) deceptive. There are lots of others using way darker techniques, so if that post has caused the ban, I’d find it odd…

  • http://www.blogstorm.co.uk Patrick Altoft

    Wiep I would tend to agree. The email Redcardinal blogged about wasn’t particularly bad (although it probably wasn’t too effective in getting links either). However after last years penalty perhaps Google puts them under more scrutiny than other sites and won’t stand for anything.

  • http://twitter.com/LinkTank Jim Bailey

    Im sorry but Google just seem to pick out sites at random.

    Look at “poker” and pick out the top 10 sites, there pretty much all at it but there still there.
    Theres no consistency whatsoever in their methods.

    I agree with penalising sites that buy links but they need to be doing it more to put people off.

  • http://www.didigetthingsdone.com Andrew Mason

    Amazing how their AdWords campaigns are still running!

  • http://www.shanedj.com Shane

    Hey Patrick, Did you notice that this post was #4

  • John

    Hey people, does anyone know when the new version of their site actually went live?

  • http://www.redcardinal.ie Richard Hearne

    So it was my post that some of you are discussing. I don’t particularly care about the tactics being used by players in that niche. I do ‘get’ it, and have a very good knowledge of what goes on to rank there. My concern is purely for the site owners who fall for this publish the content, and then find themselves falling foul of Google. I’m one of the contributors on Google Support Group and you get sites arriving over there all the time after receiving penalties. Most warranted, but I’ve no doubt that human reviewers checking this type of content would conclude that they were looking at paid links. Would anyone here disagree with that?

    I think people are focusing on GoCompare and forgetting about the collateral damage that these campaigns could cause to publishers who derive little or no benefit from that content.

  • http://philippeog.com Philippe

    I think their SEO agency is in big trouble at the moment. Do you have confirmation this happened because of paid links? All the big companies should then be blacklisted too, as I think a major party sof big players use them anyway.
    They might have done some very sneaky/black hat stuff, like cloaking. That would be very interested to know the exact reason they have been blacklisted.

  • http://www.blogstorm.co.uk Patrick Altoft

    Philippe I don’t think anybody will know why it happened until Matt Cutts speaks about it (if he does).

  • http://www.blogstorm.co.uk Patrick Altoft

    Hi Richard, thanks for stopping by. I do agree that its a bit deceptive but it’s not as bad as what a lot of others are doing so why is Google picking on GoCompare?

  • http://www.redcardinal.ie Richard Hearne

    I wish Google was more even handed, but I know from speaking to people over there the issue is often scale. Obviously if everyone in a niche breaks the rules it’s hard for Google to take even action, and so they likely make examples from time to time. I’ve no idea why Google penalised GoCompare, but in my opinion this stuff is clearly outside TOS. Maybe Google want to send a message?

    My view is that hosted content is a very serious threat – more difficult to detect algorithmically. And I’d say we’ll be seeing a lot more of these penalties when it’s clear-cut that sites are using these tactics. Maybe my post was the evidence needed. I don’t know. I’d care about the impact on GoCompare if it wasn’t for the disregard they showed to sites they get to carry this “free” content.

    Like I said my concern here is for the small site owner who publishes this, gets a penalty, and then turns up asking why on Google’s support group. Do you think they’ll be able to badger an Adwords account exec to get something done? (not that that makes any difference in this case…)

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  • http://www.firebrandtraining.co.uk Jay Gohil

    Check out the backlink history of gocompare and it’s competitor – comparethemarket…interesting stuff…

    http://www.majesticseo.com/comparedomainbacklinkhistory.php?d0=gocompare.com&d1=comparethemarket.com&type=2

  • http://www.pluginhq.com Glen Allsopp

    Well noticed again Patrick. I’m glad in a sense that big companies like this are being penalised, they are blatantly ignoring the guidelines and buying links at will. I see the same in other niches such as ‘make money online’ where the number 1 site has just bought thousands of links and it annoys me in a way.

    Why have they online picked on GoCompare? To be honest I have no idea, and it’s nothing more than a guess but maybe they are trying their ‘tweaks’ on a few sites at a time before they try to ‘doctor’ the results more heavily.

    Cheers,
    Glen

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  • http://www.jonathanstewart.co.uk jonaths

    I’m not so sure this is a penalty. Firstly, as others have mentioned, GoCompare aren’t actually asking to buy links in this email. They’re telling a few white lies, but nothing that should get them banned. You don’t have to make great leaps to move from what they’re doing here to guest blogging – perhaps Google should start penalising all guest bloggers too?

    Secondly, Google does seem to be a bit flaky recently. I’m sure everybody read about Econsultancy dropping out recently. I spent a lot of time trying to work out what had happened there – I uncovered a few minor issues, but nothing that should cause Google to hit them to the extent that they did. I believe Econsultancy are now ranking again – perhaps the same thing happened here – a blip in the Google algorithm.

    Thirdly, IMO it’s very rare to see a ban effect a website to such an extent. I think there was a good post on SEOMoz recently re. the different types of penalties that Google tend to hand out nowadays – keyword level, page level, website level etc… You’ve got to be doing something really bad to get a website level penalty so that you no longer rank for your brand.

    Fourthly, if this is a penalty for dubious link techniques, then Google should scrutinise their whole sector. I’m sure they’re not the only players whose link profile might look a bit unnatural.

    And finally, who remembers the Google.co.jp penalty for using pay per post? They had their Page Rank reduced, but continued to rank for brand terms. Why didn’t GoCompare get the same penalty treatment as Google.co.jp, and be allowed to continue to rank for their brand?

    I guess I’ve got lots of questions that can’t be answered until there is an official statement from someone, but until that happens I’m not convinced this is a penalty.

    PS – I’m in no way affiliated with GoCompare, I just find this whole thing fascinating!

  • http://www.blogstorm.co.uk Patrick Altoft

    Google confirmed that JohnChow.com got a penalty and that site has exactly the same behaviour as this – doesn’t rank for it’s own name until you add the .com at the end.

  • http://www.jonathanstewart.co.uk jonaths

    @Patrick – can you point me in the direction of the confirmation from Google?

  • http://www.blogstorm.co.uk Patrick Altoft

    No, can’t remember where it happened.

  • Matthew Oxley

    It’s not too suprising that their adwords account is still active – especially now they can dedicate all that link budget directly into adwords.

  • http://twitter.com/Danger_Mouse DangerMouse

    lol just read that eMail and the RedCardinal post – could someone please tell me where GoCompare offer to part with money in exchange for putting a link in an article THEY supply?

    Ultimately the eMail is completely genuine – providing unique valuable additions to another website is perfectly legit, and what is wrong exactly with placing a link back to an equally relevant website that may also be of value to the visitor reading the article?

  • http://www.dolphinpromotions.co.uk/ James

    I bet Know Your Money are having a merry old time ranking no 1 for Go Compare!

  • http://www.ringjohn.com RingJohn Online Marketing

    Richard mentions above:
    “My concern is purely for the site owners who fall for this publish the content, and then find themselves falling foul of Google….you get sites arriving over there all the time after receiving penalties. I’ve no doubt that human reviewers …would conclude that they were looking at paid links”

    (I’ve posted a long response with new info re Vodafone on Richards’ own blog)

    Could Richard / anyone else please explain to me how a relevant content-rich 3rd party site could possibly “fall foul of Google or receive a penalty” for having a high
    quality article with good content on their site containing a keyword-rich link to a well-known site?

    How about if the link in the content didn’t have a keyword-rich link but was done instead to improve the deep link ratio?

    “I’d say we’ll be seeing a lot more of these penalties when it’s clear-cut that sites are using these tactics”

    That’s the whole point. If done well, this tactic is 100% absolutely not “clear-cut”. It is unprovable that it’s been done for SEO manipulation purposes – unlike paid footer links for instance….

    John Ring

  • http://www.fluidcreativity.co.uk Matt Davies

    I think that one of several factors could be at play here… looking at their backlinks there are some that suggest they may not have been given entirely naturally, but then there’s absolutely nothing special about that in this industry. Show me a comparison site and I’ll show you some paid links. The only real recent change has been actually on their site – could it not be that there was some catastrophic b*lls up when the site was relaunched? Will be interesting to see what happens to their listings over the next few days.

  • Dan

    What ever the system is they use to send those automated emails it’s either an agencies in house software or it’s somthing you can buy off the shelf.

    I managed to find the same email template being used for link request for broadband-expert.co.uk:

    Page: http://www.broadband-expert.co.uk/bbexpert/broadband-expert-link-partners.html
    Your Access Code: 20090316112416UOSEC

  • http://www.contentnow.co.uk Content Now LLP

    Hi Everyone

    Since we have been named in a number of posts in various places, we have just responded on Kieron’s blog at:-

    http://www.here.org.uk/2009/04/content-for-links.html

    Have a great weekend.

    Thanks and kind regards – Simon & Kieron

    Kieron Donoghue & Simon Snelling
    Partners and Co-Founders, Content Now LLP

  • http://www.dolphinpromotions.co.uk/ James

    @Dan
    Yeah I have been seeing lots of them access code style emails. Probably getting a few per day from various sites. Quite a few well known sites too

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  • Pete

    Intersting post from Content Now LLP. Their activities can’t be black hat, if they are how does anyone get content out on the web without the fear of big G stepping in.

    Remember big G you DON’T own the web!

    Pete

  • King

    Patrick, yesterday on Twitter you said:

    “GoCompare is going to suffer much more this year than last year – Google allows trademark bidding now so leakage will be huge.”

    I think you’ll find that GoCompare didn’t have their brand terms trademarked at the time they were penalised last year, so their position is unchanged.

    It’s irresponsible to put information out there as if it were fact when in reality it clearly isn’t. Lack of research is the quick way to lack of credibility!

    King.

  • http://www.blogstorm.co.uk Patrick Altoft

    I wasn’t aware of that. Guess I was wrong.

  • http://www.stereoboard.com Mike

    interesting stuff there… and you are now showing no1 for gocompare!
    keep up the good work

  • King

    @ Patrick – I guess you won’t be announcing it on your twitter feed though. Or maybe you’ll surprise me!

    @ Mike – “keep up the good work” …so you think it’s a good user experience for people to type in Gocompare and see Blogstorm @ no.1 rather than the site they are actually looking for? I don’t. The average Joe doesn’t understand and probably doesn’t care why GoCompare aren’t there, they just want to get a car insurance quote. I can understand Google taking away a site’s rankings for the search terms they target but not their brand terms. Yes it hurts them, but it isn’t a good user experience and damages the credibility of the search engine as well as the site that’s been penalised. And yes users can click on the PPC ad instead but clearly not everyone does or such a big deal wouldn’t be made about this site currently sitting at no.1.

  • http://www.jonathanstewart.co.uk jonaths

    Looks like GoCompare are back for brand terms

  • http://www.digitalangels.co.uk Chris

    Fyi – they’re back. In the time it’s taken me to read this post and comments they’ve reappeared back at #1 for a search on their brand.

  • http://www.contentnow.co.uk Content Now LLP

    NEWSFLASH

    As of just before 10AM GMT this morning, GoCompare has begun to re-appear at #1 in the Google SERPs for its brand name. It appears to be ranking for some other terms as well. This isn’t totally consistent as yet because it takes a while to replicate around data centres so you may see it jump in and out of the results. Given that the drop in rankings for this site originally sparked this debate, I thought you would appreciate the update.

    http://www.google.co.uk/search?hl=en&num=100&q=go+compare&btnG=Search&meta=cr%3DcountryUK|countryGB

    Best regards – Simon :-)
    Simon Snelling BSc(Hons) MBCS CEng CITP
    Partner and Co-Founder
    Content Now LLP

  • http://twitter.com/neil_yeomans Neil Yeomans

    Looks like Gocompare.com’s rankings are returning to normal. Also looks like a lot of people were eager to jump the gun on this one rather than wait a few days to see how it panned out. It’s all to easy to jump about saying “penalty”, but I guess “Gocompare penalised again” is more sensational than “Gocompare.com stops ranking in the top 50 for their brand”. Look forward to reading an update Patrick.

  • http://www.seotunes.co.uk Matt Davies

    So unless it can be proved that anything has actually changed at GoCompare to return their brand ranking back to normal, I’d say there’s no reason to assume this was a penalty at all, wouldn’t you agree?

  • http://www.blogstorm.co.uk Patrick Altoft

    I don’t think I jumped the gun on this at all. My opinion is that they got a penalty and then somebody higher up at Google manually removed it when they realised they made a mistake. Looking at the facts we know that GoCompare didn’t do anything wrong so there was no reason for them to get a penalty. On the other hand there is no way they could stop ranking for their own name the way they did without being given a penalty.

    Google messed up on this and has done the right thing by fixing it.

  • http://www.jonathanstewart.co.uk jonaths

    Seeing GoCompare at 16th for “car insurance” too. Can I just point you all back to the first sentence of my first comment ;)

  • http://www.seotunes.co.uk Matt Davies

    “On the other hand there is no way they could stop ranking for their own name the way they did without being given a penalty.”

    Yes. There is. Google is not infallible and fluctuations happen all the time, especially with sites that have just had a massive overhaul such as GoCompare. It’s a pretty big leap in logic to assume there was any manual intervention on Google’s part here.

  • http://www.winefreebies.co.uk Diane

    I get dozens of emails every week asking me to place an article on my sites with a link in because it’ll do my site good. Well I don’t bother replying to them as 99% of them are clearly so badly matched content wise it would be madness!
    There are a few which would probably make good content matching but they’re written in the very same style requiring me to go to a page and log in and jump through some hoops and I just don’t have the time or inclination.

  • http://www.bethemiddleman.com The man in the middle

    Their website is crap anyway, bring on the Meerkat boys

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  • http://www.ttmarketing.co.uk marketingmotormouth

    apologies for the lighthearted approach – perhaps they new what TV advertising campaign was coming?

  • http://guaranteedloans.info Craig

    i wonder what these sneaky link building tacics was ? somebody share

  • http://guaranteedunsecuredloans.info matt clark

    great article im getting sick of go compare