O2 suffering iPhone 3GS backlash

What also annoys me is their pricing structure is insane. Given that we’re supposedly in a recession, their prices are far from affordable! It’s a great example of a company being blind to what people really want, and using fairytale pricing.

Dan

You cant really complain if you only got your iphone 3 months ago, their not daft – you buy an iphone 3G they release a newer iphone which everyone knew was comming and you expect them to give you a shiney new one so you can go and sell your old one actually putting you in profit? don’t think so!

What about the people who’ve been stuck with a 2.0 iphone for the past 12 months? when the 3G one was released? even them (including me) are having to pay £70 to pay off the remainder of their contracts to upgrade.

if you really want to upgrade (although the rubbish thats comming out of the staff at O2 saying theres no difference between the 3G and 3Gs apart from the 3.0 software which you can download anyway) then buy a PAYG version and sell your current 3G one you’ll still get £200+ for it and just switch sims.

I’m so angry.
If O2 lose their exclusive this will make iphone users jump ship.

To me this isn’t about money. It’s about company values. And apparently Apple is no longer valuing me as a customer. With the palm pre just being released why wouldn’t Apple want to create customer loyalty and not just buzz about a new phone (3Gs) that does more than my current 3G. I for one will definately not choose next time on Brand loyalty. Which is sad…….. for Apple and for customers who want to have high expectations and have them met.

I simply don’t understand. These are the same rules that apply across all networks. There is nothing new here. All networks sell 18/24 month contracts. You dont honestly expect to be able to upgrade to another subsidised handset just a few months after taking your first one do you? Vodafone wont be doingthe same for their Blackberry Storm customers who signed 24 month agreements, T-Mobile wont be doing the same for their customers who have taken Android phones. You knowingly sign these agreements and have a choice of waiting to sign up there and then or wait to see what will be launched. Obviously, there will be a new iPhone every year. I bough a new Macbook 1 month ago. They’ve just dropped the prices and improved the Specs. Should I complain ? Should I expect them to upgrade me to the new models ? Other networks will get the iPhone in the future and then 18/24 months down the line you’ll be listing the same complaints because the iphone 5 will be announced and they wont be letting you break your existing agreement. The 3Gs isn’t much different from the 3G. Why would you make this much of a fuss over something that has minor upgrades ? Software 3.0 is the big update and its free to all existing users. I dont hear people who bought a Nokia N96 complaining that they cant upgrade to the Nokia n97 early ? Put some perspective on it !

Agreed but for the last twelve months we haven’t had copy and paste, mms, text forwarding, voice recorder, peer to peer blue tooth or turn by turn gps to name but a few, all of these were promised to be following soon after launch through third party apps and apples own software updates. Here we are almost eleven months later and only now are we getting them. So basically out of my 18 month contract where I am paying top dollar for the latest and most state of the art multi functional apple iPhone I am getting just two days of what I paid for. For the first eleven months I had a mobile (although good in all other departments) failed to do what a basic £29.99 PAYG mobile did from tesco,and for the final seven months an out of date lesser model usurped by a newer handset that does all the things the 3G should have done from the beginning. And now to top it al off we are told we can’t even upgrade…frankly it sucks. And that tethering gag from O2 is appalling. How can they justify doing that. We have unlimited data usage what difference does it make if the pages are download to a laptop or a phone?

I have read all of your comments with great interest as I too am disappointed not to be able to upgrade to the latest Iphone 3Gs.

We all think that big corporates have their marketing spot on because they spend millions of pounds on bill boards & marketing directors who control budgets.

HOWEVER, I have learned in business a simple rule,,,, ‘it costs far less to keep an existing customer than it does to find new ones!’.

Granted many of us own subsidised handsets but I have enlisted at least 50 -60 new users (I sell computer networks) and I’ll bet that many of you out there have converted at least one friend or family member?

Where is the airmiles? Where’s the loyalty? anyone checked out the profits on O2′s parent company, the digits are longer than most of your telepone numbers!!!

Subsidy or not forget the billboards, sack the marketing director (apple sells itself) and give me my upgrade. People who love Apple really can’t stop talking about it and we are both the network and Apples best advertising.

PS. I hope Mr Jobs is ok as he has vanished over the last few months.

I just bought a new iphone 16GB a month ago and now i find that they’re releasing the new one. I thought it was just going to be the software update to 3.0. Really gutted!

I have to admit I would like to go back on what I said earlier.. I didn’t know that much details about the software update.. Some of these features were promised in the 3g and never materialized until now.. Now I know I’m getting the software upgrade free for the features I originally wanted my attitude is a bit different.

I understand what people are saying here, and yeah people shouldn’t moan if they’re tied into a long contract and now want a new phone. Not in most circumstances. But in this instance, O2 WON’T offer anything less than a 12 month contract. and some of the deals available on the 18 month are dreadul…isn’t ther one thats like 125 mins for 30 quid a month?!
The iphone is better than most phones, but not enough to warrant having to pay 530 pound just to get on a 12 month simplicity contract. So my suggestion to o2 is to know their customer. Iphone owners and potential owner are essentially tech geeks. or closet tech geeks. and posers. So give us 12 month contracts so we can stay au courant. and lower the price of the handset for god’s sake, I’ve had 8 handsets in 8 years and havn’t paid for one. I’d even be willing to be pay the price of a similar spec ipod! But 530 pound for a 32gb? How can it be justified? After all still paying 35 plus quid a month for anything half-decent!

You can change tarrifs on o2 at any time you wish, i have done this, why switch to the lowest tariff then pay off the remainder of your contract. Its a loophole you all missed.

Vernon is someone who is using his brains instead of moaning. good call i might take that option

@richardbaxterseo – nugget. You entered into a contract for X/month some of which is used to pay for calls and some of which pays for the phone. If O2 let you drop that contract early for free and sign a new one for a new phone then they arent getting all the money they wanted for the old phone. If youre still struggling with the concept, let’s say that an Iphone costs 500 quid retail, like a laptop would if you just went and bought one. O2 set you up an 18 month contract at £30 a month. £20 a month goes towards paying for the iPhone -> £360 over 18 months. The other £10 goes to paying for your calls. You have to pay the balance of £500 – £360 = £140 to get your handset. So, £140 deposit plus 18 months@£20/month 0%apr and you have a loan for your iPhone.
Now the new model is out, you want O2 to drop your contract 6 months early (£120 left to pay on your iPhone 0% loan from O2) just because you promise to set up another 0% loan for a new phone with them? Wake up! Would the bank let you off paying the last 30 grand of your mortgage just because you promised to buy another house using one of their mortgages?

And for the rest of the bleeding whiners who bought a phone on the hope that it would be upgraded to have copy and paste, or text messaging or whatever -> again, fools! Would you really buy anything else on such a premise? New TV, digital only. Would you buy it for £1000 on the hope that the digital rollout proceeds as planned and your TV will become usable in 2011 but sit there useless otherwise? You paid your money; you took your choice at the time and there was plenty of information around to let you know exactly what you were paying for.

Man 02 are just crazy!